Shipping & Processing Times

Shipping & Processing Times:

  • All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
  • The shipping cost is based on dimensions and/or weight of the items purchased.
  • We offer pre-sale/ pre-order collections, where the shipping date is determined individually and is listed in the product title or description. 
  • Please allow for 10 business days for processing time during/after holidays, sales or special events.
  • We do not guarantee arrival of shipments in time for any holidays, competitions, birthdays, etc. However, we do always try our best to accommodate requests and can advise the best shipping options if your order is time sensitive. Please email hello@a7uk.com for more information or specific requests. 

Domestic Shipping Options (within the UK):

  • Royal Mail Tracked 24 and Tracked 48 (starting from £3.99)
  • Fedex Next Day (Excludes Saturday Delivery)
  • DHL Express Next Day (Excludes Saturday Delivery)
  • Any orders placed before 11am will be processed the same day Monday to Friday. We do not process orders over the weekend.

International Shipping (outside UK):

  • We offer shipping to most Non-EU countries. For the full information on shipping costs, it is best to add your items to the cart and head to the checkout. Your bespoke shipping rate will then be calculated, based on your location. If you are based in a Non-EU country and do not have a shipping option at checkout please reach out to hello@a7uk.com. All EU countries please visit A7Europe.com.
  • We offer international shipping options:
    • Royal Mail International 
    • FEDEX Connect, Priority and Cross Border
    • UPS Express
    • Pro Carrier Plus
    • DHL Economy and Express
    • Deutsche Post
    • Please not your shipping options may vary dependant on the destination country
  • International delivery times vary depending on destination country and the service chosen. International tracking is provided.
  • Customs, duty and VAT charges may apply depending on the destination country.
  • Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery. All delivery times are estimates.
  • It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 UK or the shipping carrier have control over the length of time it takes to clear Customs.
  • No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
  • International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
  • International shipments are only able to file a lost package claim 120 days after shipment.

  • We also have authorised distributors worldwide, that may provide a faster shipping option in your region. Our authorised distributors are: 

Returns Policy:

We currently offer returns for UK customers within 14 days of purchase. As an extension of our standard 14 day return policy, for orders placed from November 1 - December 31, you have 60 days to process a return.

  • You can find our returns portal and full policy here.
  • We DO NOT offer returns or exchanges on international orders (outside of the UK)

  • If you received...

    (a) Defective Item

    In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7uk.com. We will not be able to issue refunds on defective items without prior notification.

    (b) Wrong Item

    In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7uk.com. We will not be able to issue refunds without prior notification.

    The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis. 

    (c) Missing item(s)

    In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7uk.com.

    *The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis.