FAQ

Resale Policy: 

We allow resale of our products ONLY by authorised distributors through the designated websites below. Any reseller or distributor of our products (including collaborations) has to have our written/contractual consent prior to any resale or distribution of A7 products. In the event any reseller or customer violates the Resale Policy, A7 reserves the right to pursue legal action against the reseller. For collabs and custom requests please head to a7.co and fill in the "Custom Gear" form. Someone will then be in contact with you about your enquiry 

Headquarters: A7 USA

Our authorised distributors are: 

• A7 UK
• A7 Europe 
• A7 Canada
• A7 Oceania
• A7 Taiwan
• A7 Japan
• A7 Singapore 

Brand Protection:

We are committed to providing our customers with the highest quality product. From time to time we are made aware that imitations of our products may be produced and sold. We own several patents and trademarks and take the issue of counterfeiting very seriously and do our best to legally address each infringement.

Shipping:

• All orders are typically shipped within 3 business days of payment unless there is a complication with your order, in which case you will be notified.
• The shipping cost is based on dimensions and/or weight of the items purchased.
• We offer pre-sale/ pre-order collections, where the shipping date is determined individually and is listed in the product title or description. 
• Please allow for 10 business days for processing time during/after holidays, sales or special events.
• We do not guarantee arrival of shipments in time for any holidays, competitions, birthdays, etc. However, we do always try our best to accommodate requests and can advise the best shipping options if your order is time sensitive. Please email hello@a7uk.com for more information or specific requests. 

Domestic Shipping Options (within the UK):

• Royal Mail Tracked 24 and Tracked 48 (starting from £3.99)
• Fedex Next Day (Excludes Saturday Delivery)
• DHL Express Next Day (Excludes Saturday Delivery)
• Any orders placed before 11am will be processed the same day Monday to Friday. We do not process orders over the weekend.

International Shipping (outside UK):

• We offer shipping to most Non-EU countries. If you are based in a Non-EU country and do not have a shipping option at checkout please reach out to hello@a7uk.com. All EU countries please visit A7Europe.com.  If you are purchasing outside of Europe please review our regional distribution stores at A7.co or via our distributor tab on our website as we have several regional distributors: A7 UK, A7 Europe, A7 Canada, A7 Oceania, A7 Japan, A7 Singapore
• We offer international shipping options:
• Royal Mail International 
• FEDEX Connect, Priority and Cross Border
• DHL Economy and Express
• Deutsche Post
• Please not your shipping options may vary dependant on the destination country
• International delivery times vary defendant on destination country and the service chosen. International tracking is provided.
• Customs, duty and VAT charges may apply depending on the destination country.
• Deliveries may be delayed due to Customs clearance that does not adhere to any time frame, and can prolong delivery.
• It is not uncommon for Customs agencies to take beyond 30 days to process some shipments, especially during high volume seasons like holidays. Neither A7 UK or the shipping carrier have control over the length of time it takes to clear Customs.
• No refunds or returns will be accepted for Customs fees paid or refusal of the package by not accepting Customs fees.
• International orders will not be refunded for prolonged shipping as a result of Customs processing or delivery issues. The delivery and customs processing time varies and is unavoidable.
• International shipments are only able to file a lost package claim 120 days after shipment.

We currently offer returns and exchanges for UK within 14 days of purchase. As an extension of our standard 14 day return policy, for orders placed from November 1 - December 31, you have 60 days to process a return.

To start your return, please click here

Return/Exchange Policy:

• We do not offer exchanges at this time, however we do offer free returns for store credit. If you wish to make an exchange inside the UK, please select the Exchange/Credit Note option for a free return. For the fastest delivery of the new item, place a new order via the website and your original order will be fully refunded after inspection. If you do not place a new order, a credit note will be issued after inspection. The credit note will be emailed to the email address associated with the original order. 
• A £2.99 returns fee will be deducted for refunds. 
• We can not offer returns for any orders delivered outside of the UK.
• Returns are only granted within 14 days from the order date. This allows for ample time to inspect the products before use. For orders placed from November 1 - December 31, you have 60 days to process a return.
• We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
• We DO NOT offer returns or exchanges for men's briefs. hats or socks for hygienic reasons.
• The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
• Products may be tried on for sizing, but not used for a workout.
• If returning a belt, the leather and the buckle must not have any blemishes, scratches or impressions on it.
• If returning a lever belt, please make sure to secure the lever with bubble wrap to avoid any damage during transit.
• If the product does not meet the return criteria, we reserve the right to reject the return.
• If the product is returned in an unacceptable condition, we will not be able to ship the item back to you and reserve the right to discard the item.
• Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. If you have sizing questions please feel free to reach out to hello@a7uk.com.

If you received...

(a) Defective Item

In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to hello@a7uk.com. We will not be able to issue refunds on defective items without prior notification.

(b) Wrong Item

In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to hello@a7uk.com. We will not be able to issue refunds without prior notification.

The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis. 

(c) Missing item(s)

In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to hello@a7uk.com.

The procedure above applies to UK parcels and Rest of the World parcels will be dealt with on a case by case basis. 

Care Instructions:

Tops & Outerwear:

• Machine wash cold with like colours
• Use mild detergent
• Do not use fabric softener
• Do not bleach
• Tumble dry low
• Do not iron

Bottoms & Socks:

• Machine wash warm with like colours
• Do not bleach
• Tumble dry medium heat
• Do not iron

Singlets:

• Machine wash warm/ cold
• Line dry
• Do not bleach
• Do not iron

Knee Sleeves:

• Hand wash with warm water and mild detergent (no harsh chemicals, strong scents or detergents)
• Do not bleach
• Air dry - do NOT use the dryer
• Do not iron
• Let air dry after use - do NOT use the dryer
• Make sure the sleeves are fully dry before using them again

Hats:

• Hand wash with warm water and mild detergent
• Do not bleach
• Wash with like colors
• Air dry - do NOT use the dryer
• Do not iron

U Bag

• Spot clean with warm water, gentle soap and a washcloth
• Let it air dry
• Do not run your bag through the washer or the dryer
• Do not overexpose your bag to light and heat

Belt

If you wear your leather belt a lot, it will likely get a little grungy, so it is important to take good care of it.

We recommend treating the leather with Bick 4 Leather Conditioner or Obenauf’s Leather Conditioner Natural Beeswax. Conditioning the leather will reinvigorate the leather with necessary natural oils, refresh its appearance and make it look smooth and hydrated. It may also help hide minor scratches and wear-and-tear as the belt is broken in. You can clean the buckle with a mild cleaner or a damp cloth. Make sure to remove the lever buckle from the belt prior to cleaning it.

Contact:

Please email our Customer Service Team at hello@a7uk.com if you have any questions or concerns.