- We do not offer exchanges at this time. If you wish to make an exchange inside the UK please send an email to firstname.lastname@example.org to receive a returns reference code.You can then generate a return label via the A7 UK Royal Mail Returns Portal. Please then place a new order for the desired item via the website. This will ensure faster delivery of the desired item.
- For returns within the EU, please contact email@example.com.
- We offer returns for refund or store credit.
- We must be notified via email to firstname.lastname@example.org before the returns process can begin. For UK orders, we will provide you with a returns reference that must be submitted in the A7 UK Royal Mail Returns Portal. We do not accept returns without notification.
- Returns are only granted within 14 days from the order date. This allows for ample time to inspect the products before use. During the months of December and January the return window is 30 days due to Holiday shopping.
- We DO NOT offer returns for collabs, discontinued items, clearance items or purchases made using coupon codes offering a higher than a 15% off discount.
- We DO NOT offer returns or exchanges for men's briefs or socks for hygienic reasons.
- The shipping cost for the returned item will be deducted from the refund or store credit. The shipping cost will depend on the weight and dimensions of the returned item.
- The returned items must be unworn. Returned items must have the original packaging (tag and bag). The item must NOT be washed or dried and NOT have any smell, animal hair, chalk or deodorant stains on it in order to be refunded. No refunds will be granted for returns that do not meet this policy.
- Your return request will be automatically cancelled if we do not receive shipping confirmation for the returned item within 30 days of the notification email you sent to email@example.com.
- Be sure to carefully select the right size by following our size charts provided BEFORE you checkout. The general rule is to compare our size charts to the measurements of well-fitting clothing you already own and choosing the closest size, up or down, depending on your fit preference. If you have sizing questions please feel free to reach out to firstname.lastname@example.org.
If you received...
(a) Defective Item
In the event an item(s) is defective upon receipt or has a manufacturing defect, a refund or exchange will be granted upon inspection of item(s). Prior notification of the defect must be sent via email to email@example.com. We will not be able to issue refunds on defective items without prior notification.
(b) Wrong Item
In the event that you received a wrong item(s), we will send you a replacement. Once we have received the item(s) or proof of the wrong item we will ship out the correct item(s) within 3-5 business days; dependent on current stock. Prior notification of this issue must be sent via email to firstname.lastname@example.org. We will not be able to issue refunds without prior notification.
(c) Missing item(s)
In the event that you are missing items in your order, once we are notified we will ship out the missing items within 3-5 business days; dependent on current stock. Please notify us of this issue via email to email@example.com.
Care instructions for t-shirts, tanks, hoodies, joggers and shorts:
- Machine wash cold with like colours
- Do not bleach
- Tumble dry low
- Do not iron
A7 CONE Knee sleeve care instructions:
- Machine wash on delicate cycle
- Use mild detergent - NO bleach
- Wash with like colours
- Hang dry - do NOT use the dryer
- Make sure the sleeves are fully dry before using them again
Please email our Customer Service Team at firstname.lastname@example.org if you have any questions or concerns.